Outsourcing is not a new concept anymore. Since the starting of the 21st century, outsourcing is drawing more and more businesses owing to so many benefits it offers. Businesses are now looking to handover specific tasks to offshore call centers. The offshore outsourcing is quite advantageous as it offers for businesses to save money that would have incurred in hiring the skilled workforce and paying the agents.
With the growing prominence of call centers, a number of BPO outsourcing companies are hitting the business sector. A study depicts that around 57% of the companies choose to outsource to increase their comprehensive efficiency, while 55% of the businesses opt to delegate tasks to trim their operational costs. These are the two main aspects why businesses are so open to outsourcing their operations to a third-party company.
Usually, big organizations outsource to acquire efficiency and curtail the costs. Now, the basic worry of smaller firms is to prevail in the business as long as possible. The uniformity of the businesses drive the smaller organizations to choose to outsource for the tasks that are not so core to them. This enables their workforce to concentrate on the core competencies and frees it from doing repetitious business operations.
What hinders businesses to outsource?
No doubt, there are quite a few businesses that do not want to get drenched in this pool of outsourcing. First and foremost reason is that the businesses do not want to lose the authority on key processes such as customer service. Although outsourcing offers a swifter and stable interaction despite the location, few organizations are still adamant to handover their job tasks because they fear theft of data, key process, and quality.
How can these bottlenecks be removed?
To weed out these problems or fear, business owners should reach out to the service providers first hand and assess all their capabilities. A comprehensive transparency is ultimately required by the business owners (such as you) before choosing an outsourcing partner.
You can request the outsourcing company to offer a list of clients it has served in the past. This will offer you a clearer picture of your outsourcing company’s competency. In addition to this, you can also request the outsourcing company to provide the recording of its agent’s conversation. This will exhibit the level of customer experience the outsourcing company is offering.
Along with this, to avoid any sort of confusion, you should also go through the contract in-depth and see if everything is clear as crystal. To avoid any situation of conflict, business owners should keep a close eye on the agreement before signing it up.
How efficiency and success are drawn from outsourcing?
With so many BPO outsourcing companies offering a plethora of services, business industry is now looking to desperately include this strategy into their forte. Now, when you outsource, as a business owner you are going to leverage on following set benefits:
- You and your team can now bring full attention towards the core competencies of business, which in turn raises the overall performance of your company.
- Outsourcing saves a lot of the money that you would have invested in setting up an internal premise. This saved capital can be put in other business operations that require improvement. Now, this again increases the overall productivity of your business as you are investing in the core departments of your company.
- When you decide to delegate the not-so-core business operations, you get a direct access to the state-of-the-art infrastructure and cutting-edge technology that is embedded in your outsourcing partner’s premise. Along with this, you also get an access to highly skilled and trained professionals who are ready to match your business requirements instantly.
- These agents are proficient in handling various clients simultaneously. So, getting a formidable workforce and up-to-date amenities would assure an incremented service level for your customers. This increase the overall brand value of your business. Also, client retention rate, good word-of-mouth, and appraisers will ensure that more customers will join your business.